When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please email firstname.lastname@example.org or WhatsApp +852 5100 1398 to contact our customer service representatives.
All of our pillows are made here in Wantirna, Victoria, Australia.
We do not recommend washing our pillows unless absolutely necessary as they have a tendency to tear if the water isn’t drained out of them enough. If you have a mark on your pillow we recommend just giving it a spot clean by wiping with a damp cloth and airing in a well ventilated place away from direct sunlight. The removable cover is machine washable.
Our polyurethane pillows are Health Treated to protect against, mildew and mould, bacteria and other allergens which can thrive in the warm moist conditions of our beds.
Sometimes it may take time to get used to a new pillow, the muscles around your neck need to get used to it. We recommend starting the night with your new pillow. If you find you are uncomfortable or experiencing some pain, swap back to your old pillow. In most cases you will find after a week or so that you will be sleeping through the night on your new pillow.
Due to health regulations, pillows are non-exchangeable/refundable so if the customer has simply made the wrong choice as to which pillow to buy, this will not be covered under the manufacturer’s warranty.
This can sometimes be the case with a new pillow, if so, wash the outer cover and place the pillow on an airier in a well-ventilated spot away from direct sunlight, (sunlight will discolour the foam). It may take a couple of days, but the smell will dissipate.
Our website is very informative. It has descriptions of each of our pillows so you can ensure you are choosing the right one for your needs. We also recommend if you are able to, go in store and try the pillows yourself. Please contact our customer service team to assist in choosing the perfect pillow for you.